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FAQ - Frequently Asked Questions

  • What is BlockArt? BlockArt is an online shopping portal offering a wide range of products comprising of anything and everything related to the traditional block printing of Rajasthan. The portal is best known for selling exclusive block printed cloth collection. Ethnic sarees in cotton, silk, and Chanderi; Suits, Dress Materialand other products are delivered across the world through this portal at unbeatable prices. Our website pioneer in promptly delivering theex clusive BlockArt products at the mentioned address, anywhere in the world.
  • Do you accept orders through phone or fax? For the time being, we don"t accept orders through this mode considering the safety and security matters and to ensure quality services to all our patrons. We only accept the orders placed through our website online. If in future, we enable this service, we will let you know.
  • Will the products delivered be the same as shown on website? We deliver the exact products as shown in the picture. There are no or minimum chances of receiving any wrong product. However, the colour and the size of the product may vary due to the lighting and photographic techniques. But we try our level best to deliver you what you have selected. Still, in case of unavailability of the product selected by you, we reserve the rights to deliver a similar or alternative product.
  • From where you purchase the items? We have our own manufacturing unit where we stitch, block print, and make the products shown on the website. The raw material is purchased from trusted sources to ensure that no compromise on quality is done. To make sure that all products are received with utmost quality, in-depth scanning of the product is done after receiving the material.
  • How much time do you take to deliver my items? The products will be delivered within 2 to 7 working days depending upon your order location.
  • Are my payment details such as Credit Card / Debit Card / Bank Account Details secured? We follow a strict privacy policy and also, most importantly, to make your payment safe and secure, we use the most secure payment methods and encryptions. SSL Security Protocolis used to accept all the online payments. Also, your personal details are never shared with any third parties.
  • How can I track my order? To track your order, you login to your account on our website and you will find the current status of your order in the "Order tracking" section. For more information, check Track Order, In order to check the tracking status of your order, follow the steps given below:
    • Open "Track order" section
    • Please enter your Order ID and the Email ID which you entered at the time of placing the order.
    • Login to Your Account For All Order History
    • Next to the order that you wish to track, there will be a button saying track order. Click on that button.
    Details about the status of the shipment from the warehouse, about where the product exactly is, on the way status, delivery time, delivery partner's contact information, etc. everything will be available here. You can also contact the delivery person in order to modify the delivery time as per your convenience.
  • Do you send your products to all the countries in the world? Yes, we have covered almost all the countries in the ambit of our delivery area. The products can be sent from any country to almost each and every country. However, there are still some countries where our delivery services cannot reach. Go through the list of countries on our websiteto see the countries where we deliver.
  • How to order from your website? Simply follow the below mentioned steps to order an item on our website:
    • First, browse through the wide variety of products that we offer or if you want to buy something particular, search for the product using search tab.
    • If you have found the product of your choice, select size, colour, etc. (if applicable) and then click "Add to Cart" button shown against the product.
    • Click on "Add More Items" buttons if you wish to add more products, and repeat step '1' and '2'.
    • After completing the selection procedure, click on the "Checkout" button.
    • Proceed with submitting the recipient information you wish to deliver your items to, and also enter the billing information.
    • After finishing, click the "Submit Order" button. You will be taken to the payment page where you can enter your payment information.
    • Wait till "Order Confirmed" message appears.
    For more information, check How to order
  • How to make payment on your site? We accept all types of payment modes. You can make the payment using Credit Cards, Debit Cards, Internet Banking, etc. For more information, check Payment details
  • What are the price components? We calculate the price by summing up the cost of the product, prevalent taxation laws in your region, and delivery charges as per the location.
  • What is the recipient address is incorrect or the recipient is not available? In such case, you should inform us immediately. The recipient address can be changed when the product is under shipping process. If the order is dispatched and recipient is not available, we may ask you to provide alternative address. In such case, additional delivery charges may apply.
  • What are your shipping charges? The shipping charges are applicable on all of your purchases. For more information relating to shipping charges, check Shipping charges
  • What if I receive a damaged or defected item? In case you receive a damaged or defected item, you may get it replaced. After we receive your concern, the product will be picked from your location and a new item will be delivered.